Terms

Who this binds

You agree to these terms when you create an account, pay for a report or a subscription, place an order, or register as an agent. If you do not agree, do not use the service. Our privacy page says what we hold and who we hand it to; it is part of the same agreement.

We may refuse or stop service to anyone, where the law allows us to.

What you buy

A report is one visit to one property. Someone goes there on a dated day, photographs what is there, and writes down what they saw, against what your contract says. That is the whole of it.

• A report is bought for a reason, and the reason costs nothing either way. It can be a plain look at how the building is coming along, a visit before the developer's warranty runs out, or a visit that looks at a payment milestone in the contract. The reason decides what our person is asked to look at and what the report leads with.
• An urgent report is the same report, moved to the front of the queue.
• A snapshot is a monthly look from outside while the building goes up. It is not bought for one reason and it does not read your contract.
• Agent access to a market buys the feed of reports for that market and the map of what we cover there. It never contains a private client's reports. Access bought ahead of the opening is a single payment for a fixed run of months, not a subscription — the next section says how it starts and ends.

Agent access, bought before we open

The agent side opens on 1 December 2026, in London, New York, Miami with Broward and Palm Beach, Dubai, Bali and the UK regions. You can buy access now, before there is anything to read. Because you are paying ahead of the thing you are buying, the terms of that are set out here rather than left to be discovered.

• You pay once. It is one payment for a fixed run of months, not a subscription. Nothing charges again.
• Extra months instead of a discount. Pay for three months and you get four. Pay for six and you get nine. The price stays the price, so a renewal later is not going to look like a doubling.
• The clock starts on 1 December, or at the first report we publish in that market, whichever is later. If we are late opening a market, the delay is ours to pay for, not yours.
• It ends when the months run out. Nothing rolls over and nothing renews by itself. We write to you a week before it ends, and again the day before.

A report is our opinion

This is the most important thing on the page, so it is said plainly. A report is our opinion. It is what our person saw at that property on that day, written down honestly.

We are not a building inspector, a surveyor, an engineer or a certifying body. Nothing in a report is a certification, an approval, a sign-off or a guarantee. It does not replace any check that the developer, the contractor or the authorities have to carry out themselves, and it has no standing with any of them.

We report what was visible and reachable. Work that is finished and covered over, or behind a locked door, or above a floor nobody could reach, is not in the report, and the report says so.

What we do not do

• We do not price work.
• We do not negotiate with the developer or the contractor for you.
• We do not instruct anyone on site, stop work, or bind anybody to anything.
• We do not guarantee a completion date, the quality of the build, or that the developer will still be there next year.
• We do not tell you whether to pay the next invoice, continue the purchase, or go to a lawyer. The report is information for you to decide with.
• We do not show your report to the developer.

What we need from you

This part is about a report on a property; agent access asks none of it. A visit only happens if the person doing it can find the property and get through the gate. Both of those are yours.

• Correct information about the property. The address, the map point, the project, the unit, the type and the size. If you give us the wrong place, we visit the wrong place.
• Correct contact details. Yours, and whoever we need to speak to on site. We use what you recorded.
• An agreement with your developer or contractor that our representative may attend. We are not a party to your purchase contract. Only you can ask them.
• Access on the day. Having agreed it in principle is not the same as the gate being open at the hour our person is standing at it. Securing that is yours.
• An accurate copy of what you want us to check against. Contract, payment schedule, milestones, or a list you stand behind. We compare against what you give us. We do not reconstruct a contract you did not send.

The legal side of access is yours

Permission to enter a construction site or a finished unit, the site's own rules, safety requirements, insurance, and whatever the law of the country the property is in requires of a visitor: all of that is between you and your developer or contractor.

We do not obtain those permissions and we are not the party who can. We have no contract with your developer, no standing on their site and no right of entry anywhere. Our person attends because you arranged that they may.

If access is refused, unsafe, or would put our person in breach of a site rule or a local law, they will not go in. That is not a failure to perform.

If we cannot get in

The report still goes out. It records the refusal as a dated fact, and it contains whatever could be seen from outside, together with the comparison against what you supplied. There is no second visit and no refund for a closed gate.

Prices and payment

• The price is shown before you pay. Currency conversions on the site are indicative; the charge is in the currency the service bills in.
• One payment buys one report. A subscription sets how often we charge you, not how many reports you have already paid for.
• Agent access bought before we open is charged once, for the whole run of months. There is nothing to cancel, because nothing charges again.
• A subscription is stopped in the billing portal, which your account opens at Stripe. Stopping it ends the next charge. It does not remove reports you have already paid for, and it does not return the period you have already been charged for.
• If you stop a subscription after a charge but before the visit that charge bought, that visit still happens and the money stays with it.
• Taxes, bank charges and exchange differences your bank or card issuer applies are yours.

Refunds: only for agent access bought before we open

There is exactly one thing we refund, and it is set out at the end of this section. Everything a client pays for is paid for good. It is written here in full so that nobody meets the rule for the first time after paying.

A report is not refundable. Once you have paid, the money is not coming back — not because the gate was shut, not because the report says something you did not want to read, not because you changed your mind about the purchase. The visit is delivered the moment it happens, and it cannot be un-happened.

If you think a report does not reflect what was in front of our person, write to us within fourteen days of receiving it and say which part. We will look at it. What comes out of that is a corrected report, not money.

A snapshot is not refundable either, and neither is a period already charged for. You can stop the subscription whenever you like, in the billing portal your account opens at Stripe, and the next charge does not happen. The period already paid for does not come back: one payment buys one visit, and that visit is made. There is no part-month and no unused balance.

Agent access bought before we open is refundable, because you paid for it before it existed. This is the one case, and it reaches nothing else. A market subscription bought after we open is not covered by it: like a report, it is paid for as it runs. Pre-opening access has two periods and two rules, both written here before the sale rather than found out after it.

• Before your access starts, you get all of it back. Access starts on the date set out in the section above — 1 December or the first report in that market, whichever is later — and until that date there is a button in your account that returns the whole payment. No letter, no conversation, no reason to give. Nothing has been delivered, so there is nothing to argue about.
• After it starts, you get back the months you paid for and have not reached. The sum is the paid months you have not started, over the months you paid for. It is counted on the months you paid for, never on the extra months we gave you — the extra months are the last ones you use.
• Pay for three, get four. One month in, two of your three paid months are still ahead of you, so two thirds of the payment comes back. Three months in, you have reached everything you paid for, so nothing does — and the fourth month costs you nothing anyway.
• Pay for six, get nine. Two months in, four of your six paid months are still ahead of you, so two thirds comes back. Six months in, nothing does, and the last three months are still yours.
• How to ask. Once access has started, write tohello@draymere.com. Before it starts, use the button — it is quicker than we are.

Liability

We accept no liability for what follows from any of the responsibilities set out above. This does not touch the refund in the section before it: that one we owe, and nothing here takes it back.

That covers, and is not limited to: information you gave us that turned out to be wrong; access you were unable to secure; permissions you or your developer did not hold; a decision you took after reading a report; anything in the building that could not be seen or reached on the day; and any loss of money, of a bargain, of property value, or of anything you paid or did not pay to a developer.

We are also not liable for delays or failures caused by things outside our reasonable control: refused entry, acts of authorities, weather, or a third party's systems failing.

Who a report is for

A report is prepared for the person who ordered it. Nobody else may rely on it. If you show it to someone — a bank, a lawyer, a buyer — that is your decision and your risk, and it does not put us in a relationship with them.

A private client's reports stay with that client. They never enter an agent's market feed.

Your material and ours

What you upload stays yours. You give us permission to use it to produce your reports and to run the service. You confirm you are allowed to send us the files you send, and that nothing in them is unlawful.

The site, the service and the way we work are ours. You may use the reports you paid for however you like for your own property. You may not resell them, publish them as a product of your own, or scrape the site.

Changes, and the law that applies

We may change these terms. The date at the top changes when we do, and continuing to use the service after a material change is acceptance of it — unless the law where you live requires us to ask you again, in which case we will.

These terms are governed by the law of England and Wales, and the courts of England have jurisdiction, except where consumer law in the country you live in gives you a right to bring a claim at home. Draymere is a service of DDDEV LTD, a private limited company registered in England and Wales, company number16374016, registered office C/O Schoolgate Accounting Services, 46–50 Coombe Road, New Malden, London, England KT3 4QF.

Questions, and anything about your personal data:hello@draymere.com.